Felnőttképzési programok

Course objective:

This course covers the key issues and best practices for managers dealing with contentious situations in the workplace. Throughout seven segments, learners will explore strategies that managers can use to help deal with conflict. The self-paced course offers an assortment of interactive exercises, videos, selected readings, case studies, and scenarios highlighting key issues, and self-assessments that engage students and provide opportunities to practice conflict negotiation and management skills.

Educational institution:

Edutus University

Type of course:

course pursuant to Section 42.§ (2) of Act CCIV. of 2011 on National Higher Education.

Number of hours:

Correspondence course: 24 hours

Conditions for application:

Secondary education certificate

Prerequisite knowledge:

none

Outcome:

Micro-certificate for completion of the course

Credit points:

5 credit points

Application deadline:

Ongoing

Start of the course:

According to the academic calendar, in September or February.

Course method:

Personal or real-time, live online training

Course topics:

1. Introduction to Conflict
2. Nature and Sources of Conflict
3. Conflict Responses – Strategies & Intro to Enduring Conflict
4. Conflict Responses –Tactics (Contending and Avoidance)
5. Conflict & Escalation
6. Conflict & Escalation
7. Conflict Narratives
8. Conflict and Communication
9. Power and Conflict
10. De-Escalation
11. Problem-Solving
12. Third-party Interventions

Conditions for issuing the micro-certificate upon completion of the course: 

The grade will be based on the following:
• Attendance/Class Discussion (10%)
• Discussion Forum/Pin Boards (20%)
• Short Reflection Papers (30%)
• Final Essay (40%)

To measure learning and achievement
The assessment: confirms achievement and performance in relation to the knowledge, understanding and skills specified in the syllabus.
0-60% – Fail (1)
61-69% – Sufficient (2)
70-79% – Average (3)
80-89% – Good (4)
90%-100% Excellent (5)

Course fee:

Individual pricing, which depends on the number of participants and the course location.

Course location:

Edutus University, 2800 Tatabánya, Béla király körút 58,
or
Edutus University, 1117 Budapest, Fehérvári út 84/a (BFI Office Building),
or
Off-site course (at a location specified by the client),
or
Live online course (real-time)

Request for information:

Horváthné Felföldi Helga

Email address: felfoldi.helga@edutus.hu

Mobile number: +36 20 379 7530